With an annual budget of approximately £1 billion and a staff of 20,000, Belfast Health and Social Care Trust is one of the largest Health Trusts in the United Kingdom.
The Belfast Trust views Education, Learning and Development as one of its core organisational values and is committed to building the capacity of the organisation, and providing high quality services through appropriate training.
Belfast Health and Social Care Trust looked at different methods to educate staff on company standards and policies and they decided to use Metacompliance automated policy enforcement software “to assist in delivering higher levels of governance and awareness to our clinical and nursing staff” according to Paul Duffy, Co-Director IT and Telecommunications.
The importance of Information Governance surrounding Patient Records is a high priority for all UK Health and Social Care organisations. However, making sure that staff are fully trained and aware of how information should be treated is a major challenge. Like all large Health organisations, the Belfast Health and Social Care Trust is sensitive to its obligations surrounding patient data held by the organisation along with the continual changes in regulation.
Therefore staff awareness and participation was of high importance. Mr Duffy recognised that the time and cost to correctly undertake an awareness campaign “manually” was significant and time consuming. Mr Duffy stated “the aim was to have these policies and instructions delivered with a lower administrative overhead, assisting us in delivering the value of the message and not being consumed with the technical mechanisms of its delivery”.
MetaCompliance Managing Director Robert O’Brien responded by saying “The general public are increasingly critical of organisations who are remiss in guarding their privacy surrounding their health records and data. The Belfast Health and Social Care Trust are among the more mature organisations in the NHS, who recognise that real compliance requires a change in attitudes at every level of the Trust. We are delighted that they choose the MetaCompliance solution as their policy automation engine to drive this change in behaviour”.
MetaCompliance has a clear vision of making Compliance and IT Security easier for organisations. The software can ensure the active participation of all staff in compliance initiatives such as policies, eLearning and surveys, thus mitigating the risk of compliance incident and the associated fines. The software can be used to demonstrate that staff understand content such as policies by being tested with questions. Delivering increased user participation in compliance and IT Security campaigns provides the audit information to generate reports that allow the organisation to demonstrate its “duty of care” to Regulators.
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