Fraudsters keen to capitalise on the collapse of Thomas Cook have already started targeting customers with telephone refund scams.
The historic travel firm went bust on Sunday evening, leaving 160,000 holidaymakers stranded abroad and 20,000 employees without a job.
Around a million people are believed to have had holidays cancelled as a result of the firm's collapse, which has created a window of opportunity for fraudsters to swindle customers out of money.
The crooks claim to offer refunds to people who have lost money from the cancellation of flights and holidays, but rather than reimburse them, the fraudsters are stealing their financial details and clearing out their bank accounts.
Hundreds of people across the country have reported receiving phone calls from someone claiming to be from Thomas Cook offering an immediate refund to their account. However, many of the individuals haven’t even booked a holiday with the company, suggesting the crooks are cold-calling and casting their nets as wide as possible.
Worried individuals have taken to social media to warn others about the scam and detail their experiences.
A spokesperson for the Official Receiver, the body managing the closure of Thomas Cook, said: “We are aware of Thomas Cook customers being offered refunds in exchange for an upfront payment and bank details. Do not engage with these offers and report them immediately to the Official Receiver and Action Fraud UK.”
To avoid being scammed by a fraudster:
The Civil Aviation Authority (CAA) has set up a dedicated website providing customers with advice on what to do next. Many of the affected customers will be able to claim cashback through the Air Travel Organiser’s Licence (ATOL) scheme.
ATOL is a Government guaranteed protection scheme for UK tour operators and protects over 28 million consumers each year. This includes if a company goes into liquidation before or after a customer’s trip.
If you think you have been a victim of fraud, report it to Action Fraud on 0300 123 2040 or via www.actionfraud.police.uk.
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