Scam of the Week – Warning over Fake TV Licence Phishing Emails

September 27, 2018 4:00 pm Geraldine Strawbridge

TV owners are being warned not to fall for a phishing scam designed to steal their bank account and credit card details.

The emails sent out by fraudsters claim that TV Licensing have been trying to contact recipients regarding an overpayment refund, but due to invalid account details, the credit was not possible.

Victims are then asked to follow a link to what appears to be the official-looking TV Licensing website in order to update their details. As is the case with so many of these scams, the site is nothing more than a fake cloned website set up specifically to harvest bank account and credit card details.

This tried and tested method is frequently used as it can be hard to distinguish a fake website from the real deal. There will always be a proportion of people that are duped into handing over their details and over 100 people have already reported the latest scam to the National Fraud and Crime Reporting Centre.

Image: TV Licensing Phishing Email

Source: The Press

The TV Licensing agency released a statement advising customers what to do if they receive a scam email: “A small number of our customers have received scam email messages saying they are due a refund. A link directs customers to a fake version of the official TV Licensing website which asks them to enter personal information and bank details.

“If you receive a similar email message, please delete it. If you have already clicked the link, do not enter or submit any information. TV Licensing never sends refund information by email and is investigating the source of this fraud.

“If you have any doubts whether an email has come from us, you can visit the TV Licensing website directly by typing into your web browser or you can use our other contact details.”

Tips for Spotting TV Licensing Phishing Emails

TV Licensing shared the following tips for spotting a phishing email:

  • Check the email contains your name – TV Licensing will always address each customer by their name.
  • Check the email subject line – Anything along the lines of “Action required”, “Security Alert”, “System Upgrade”, “There is a secure message waiting for you”, should be treated as suspicious.
  • Check the email address – The two primary email addresses used by the company include: or
  • Check the links go to the TV Licensing website – hover over the links in the email to check the full address. If in doubt, go directly to the TV Licensing website to double check.
  • Check for grammatical errors – Spelling mistakes and casual language may point to a phishing email.
  • Never provide details by email – TV Licensing will never ask you to reply to an email and provide bank details or personal information.

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