1.1 In these Commercial Terms and Conditions:
Acknowledgement of Order means an acknowledgement of the Customer’s order issued by the Supplier.
Administrator User means an Authorised User with administrative privileges in respect of the Customer’s account (as designated by the Supplier).
Affiliate means any entity that directly or indirectly Controls, or is Controlled by, or is under common Control with the subject entity. “Control” for the purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
Agreement to Purchase means the agreement signed between the Supplier and the Customer setting out, among other things the specific Services purchased, the associated Subscription Fees and the Initial Subscription Term or Renewal Period as applicable
Authorised Users means those employees or contractors of the Customer only, who are authorised by the Customer in accordance with clause 2, to use the Services and any ancillary documentation, in respect of whom the Customer has purchased a User Subscription.
Avatars means synthetic avatars as presenters in Virtual Presenter Videos based on real-life persons, made available as stock avatars by third party Software in the Services
Business Day means 09.00 to 17.00 GMT on any day which is not a Saturday, Sunday, bank or public holiday in England and Wales.
Commencement Date means the date at which the Services commence as specifically noted in any Agreement to Purchase or pricing proposal, or in the absence of such date being specified the Effective Date.
Confidential Information means in relation to either party, any or all information of a confidential nature (whether in oral, written or electronic form) including trade secrets and information of commercial value known and belonging to that party and concerning its business, suppliers, customers, products or services (including without limitation the Software, Products and their ancillary documentation) and any other information which the recipient knows or is notified or has reason to believe is confidential to the disclosing party.
Contract means the contract between the Supplier and the Customer for the supply of the Services in accordance with these T&Cs and any applicable Agreement to Purchase.
Customer means the organisation (inclusive of their known subsidiaries and Affiliates) which has purchased User Subscriptions from the Supplier from time to time, as specified in the Agreement to Purchase or otherwise.
Customer Data means all content, including text, sound, video image files, logos or branding of any kind provided and uploaded by, or on behalf of, the Customer, its Authorised Users, or (if applicable) the Supplier (or its sub-contractors) through use of the Supplier’s platform. Customer Data does not include personal data within the meaning of data protection legislation.
Customer Equipment means a functioning hardware system and software facilitating access to a modern internet browser, namely latest versions of Google Chrome, Mozilla Firefox, Safari or MS Edge, as well as anything else specified by the Supplier from time to time.
Customised Services means the creation and supply to Customer, by Supplier of eLearning course or other named materials, which conform to the Customer’s requirements as documented in the Statement of Work
Data Processing Agreement (DPA) means a supplemental agreement between the Supplier and the Customer which sets out the additional terms, requirements and conditions on which the Supplier will process personal data on behalf of the Customer when providing Services under the Contract. The DPA is accessible here.
Data Protection Laws means all applicable laws concerning the processing of personal data by the Supplier including without limitation and as applicable, the General Data Protection Regulation EU2016/679 (GDPR)
Effective Date means (i) the date of last signature on the Agreement to Purchase, or (ii) the date of the written Acknowledgement of Order as referred in clause 1.2 or the Commencement Date as noted on the pricing proposal (whichever is earlier), at which point the Contract shall come into existence.
Initial Subscription Term means the initial subscription term as set out in the Agreement to Purchase or pricing proposal, beginning on the Commencement Date (or such other period as the Supplier may agree in writing with the Customer either in the Agreement to Purchase or otherwise).
Intellectual Property Rights (IPRs) means patents, rights to inventions, copyright and related rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world, including the right to sue for and recover damages for past infringements.
Managed Service means the services provided by the Supplier where the Customer has outsourced the responsibility for operating the Software to the Supplier, as more particularly set out in the Agreement to Purchase or pricing proposal.
Payment Terms means the payment terms set out in the Agreement to Purchase and in these T&Cs.
Professional Services means any professional services to be provided to the Customer as described in any applicable Agreement to Purchase or pricing proposal.
Purpose means the Authorised Users accessing and using the Services in accordance with this Contract and for their benefit and the benefit of the Customer only.
Renewal Period means rolling terms of 12 months.
Services means the services to be provided by the Supplier to the Customer under the Contract which may consist of each of, or a combination of, the following (i) the Professional Services, (ii) the Managed Services, (iii) the Customised Services (iv) the Virtual Presenter Video Services, and/or (v) the subscription services provided by the Supplier to the Customer and making them available for access to Authorised Users via the Supplier’s platform or, in the instance of SCORM transfer, the Customer’s Learning Management System, using the Customer Equipment. Any such Services shall be set out in the applicable Agreement to Purchase, pricing prosposal or, in the case of Customised Services, in the related Statement of Work.
Service Charges means the service charges in respect of any Customised Services requested by the Customer, any enhanced support provision (in addition to the Supplier’s standard customer support services which do not incur an additional charge), Professional Services or Managed Services. Service Charges (if applicable) will be included in the related pricing proposal or Agreement to Purchase.
Software means the MetaCompliance® software applications or software provided on a licensed basis by a third party which is provided under contract by the Supplier as part of the Services.
Specifications means a Services description as provided by the Supplier and available here.
Statement of Work means an additional schedule to these T&Cs which
upon signature shall together with these T&Cs form the Contract between
the Customer and Supplier. Each Statement of Work shall be assigned an
identifiable service schedule number (“SSN”).
Subscription Fees means the subscription fees payable by the Customer to the Supplier for the User Subscriptions as set out in these T&Cs and any applicable Agreement to Purchase.
Subscription Term means, in respect of each User Subscription, the term beginning on the Commencement Date, and continuing for the Initial Subscription Term, and any Renewal Periods (subject to clause 14.3), unless and until this Contract is terminated in accordance with its terms.
Supplier means MetaCompliance Limited (company number NI049166) whose principal office is at 180 Piccadilly, London, W1J 9HF
Support means the support services which are provided by the Supplier in relation to each Administrator User, for the relevant Subscription Term, and made available in accordance with the Support Services Policy. Remote access must be provided by the Customer to allow the Supplier access to the Customer Equipment for emergency fixes. Support queries may only be raised by Administrator Users. The Supplier may also provide online support resources for Authorised Users.
Support Services Policy means the Supplier’s policy available here for providing support in relation to the Services made available to the Customer by the Supplier on request.
T&Cs means these Commercial Terms and Conditions.
Term means the term of this Contract as defined in clause 14.1.
Third Party Material means materials and content made available as default in the Virtual Presenter Video Services, including Avatars, voices, backgrounds, images, videos, music, fonts and templates.
TPP means third party provider of an element of the Software, which may include any of the Sub-processors listed in the DPA or as otherwise notified by the Supplier in a Specification, Agreement to Purchase or otherwise.
User Subscription(s) means the subscriptions purchased by the Customer which entitle Authorised Users to access and use the Services in accordance with this Contract.
Virtual Presenter Video Services means, the services available for provision to the Customer , where agreed by the Supplier and where the Customer has purchased User Subscriptions in respect of such services, which enable Customer and Authorised Users to create videos via the Software which may use, adapt, contain and incorporate Customer Data and Third Party Material (such as videos being Virtual Presenter Videos).
1.2 In the absence of a signed Agreement to Purchase noting the Commencement Date, the Customer’s order shall be deemed accepted when the Supplier issues a written Acknowledgement of Order to Customer or any reseller (as applicable) at which point the Contract shall come into existence.
1.3 These T&Cs were most recently updated on 23rd June 2025. They will apply to new Contracts from the 1st July 2025 unless an amendment has been agreed in writing and signed by both parties. Supplier may update these T&Cs in respect of changes required due to ongoing developments of the Software from time to time. In such cases, Supplier shall provide four (4) weeks’ prior written notification. If the Customer does not object in writing to [email protected] to these changes within such notice period, the amendments shall be deemed accepted at the end of the notice period. If the Customer objects to the changes within the notice period, the contractual relationship will continue in its previous form unless otherwise agreed in writing. The Customer acknowledges and agrees that objection to changes to these T&Cs may result in new features of the Software being unavailable to the Customer for use.
1.4 These T&Cs apply to the Contract to the express exclusion of any other terms that the Customer seeks to impose or incorporate regardless of whether such standard terms appear on any order form of Customer or other document and even if Supplier executes a contract without expressly objecting to such conditions.
1.5 In the event of any inconsistency or conflict between any provision contained in an applicable Agreement to Purchase and any provision contained in these T&Cs, the provision in the Agreement to Purchase shall take precedence and the provision in these T&Cs shall take precedence over any provision contained in the schedules or appendices or other documents not expressly incorporated herein.
2.1 The Supplier hereby grants to the Customer a non-exclusive, non-transferable right, without the right to grant sublicences, to permit the Authorised Users to use the Services during the Subscription Term for the Customer’s internal business operations on the following terms.
2.2 In relation to the Authorised Users, the Customer undertakes that: (a) it shall be responsible for compliance by Authorised Users with these T&Cs, and that the restrictions on the Customer set out within these T&Cs shall, unless the context requires otherwise, equally apply to any such persons; (b) each User Subscription is entirely individual, assigned by name, email address and protected by an individual password; (c) it will not allow any User Subscription to be used or shared by more than one individual Authorised User unless it has been transferred in its entirety to another individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Services; (d) each Authorised User shall keep his password confidential; (e) it shall maintain an up to date list of current Authorised Users and provide such list to the Supplier within 10 Business Days of the Supplier’s written request at any time; (f) it shall permit the Supplier to audit the Services in order to establish the number of User Subscriptions is within the Contract limits. Such audit may be conducted no more than once per quarter, shall be non-intrusive and not interfere with the use of the Services; (g) if any of the audits referred to in clause 2.2(f) reveal that the Customer has underpaid Subscription Fees to the Supplier the Customer shall pay to the Supplier an amount equal to such underpayment (as calculated in accordance with clause 3.2 below) within 30 Business Days of the date of the relevant audit; and (h) if any of the audits referred to in clause 2.2(f) reveal that access has been provided to any individual who is not an Authorised User, then without prejudice to the Supplier’s other rights, the Customer shall promptly disable such access and the Supplier shall not allow access to any such individual.
2.3 The Customer shall not, and shall not allow its Authorised Users to, access, upload, store, distribute or transmit any malware, or any material onto the Supplier’s platform during the course of their use of the Services that: (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; (b) facilitates illegal activity; (c) depicts sexually explicit images; (d) promotes unlawful violence; (e) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability, or any other illegal activity; or (f) causes damage or injury to any person or property; and the Supplier reserves the right, without liability to the Customer, to disable the Customer’s access to any material that breaches the provisions of this clause.
2.4 The Customer shall not: (a) other than as permitted by law and these T&Cs, attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or its content in any form or media or by any means; nor attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or (b) access all or any part of the Services in order to build a product or service which competes with the Services; or (c) use the Services to provide services to third parties other than Authorised Users; or (d) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services available to any third party except the Authorised Users; or (e) attempt to obtain, or assist third parties in obtaining, access to the Services, other than as provided under this clause 2; or (f) interfere with or disrupt the integrity or performance of the Services or third party data contained therein; or (g) attempt to gain unauthorised access to the Services or their related systems or networks.
2.5 The Customer shall use its best endeavours to prevent any unauthorised access to, or use of, the Services and/or its content and, in the event of any such unauthorised access or use, promptly notify the Supplier.
3. ADDITIONAL USER SUBSCRIPTIONS
3.1 Subject to clause 3.2, the Customer may, from time to time during the Subscription Term, purchase additional User Subscriptions or additional Services.
3.2 The Customer shall, within 30 days of the invoice receipt, pay to the Supplier the relevant fees for such additional Services or User Subscriptions. If additional Services or User Subscriptions are purchased by the Customer part way through the Subscription Term, such fees shall be pro-rated.
4.1 The Supplier shall, during the Subscription Term deliver the Support and the Services to the Customer on and subject to these T&Cs.
4.2 The Supplier will, as part of the Services and at no additional cost to the Customer, provide the Customer with the Supplier’s standard customer support services on Business Days in accordance with the Supplier’s Support Services Policy.
4.3 For any customised and enhanced services required by the Customer, the Supplier shall charge the Customer additional Service Charges in accordance with any pricing proposal or Agreement to Purchase provided.
4.4 The Supplier may, from time to time at its discretion, generally upgrade and improve the Services and Software as it sees fit and the Customer acknowledges that such upgrades and improvements may affect its use of the Services. Any specific upgrades requested by the Customer are chargeable by the Supplier in accordance with any pricing proposal or Agreement to Purchase provided.
4.5 The Supplier will provide hosting service and store all Customer Data and any personal data on behalf of the Customer in the cloud. The hosting is an intrinsic part of the Services offered by the Supplier, subcontracted to Microsoft Azure.
4.6 It is acknowledged by Customer that the Software provided pursuant to the Services and terms of the Contract, may contain artificial intelligence functionality (“AI”) including, without limitation, generative AI (please see Specifications which detail whether such products subscribed for pursuant to this Contract includes such). The Customer acknowledges and agrees that AI is not guaranteed to achieve the desired or any specific outcome in all circumstances and that AI can be expected to generate incorrect or undesirable results from time to time. This is not a failure of the Software but a characteristic of AI, the model and algorithms used and the training data applied. Customer hereby acknowledges and agrees that the AI used in any Software is provided by Supplier on an “as is” basis without any guarantee or commitment in respect of the output material, methods by which the AI was trained, the explainability of the AI or material generated or used by such AI. Without prejudice to the Customer’s ownership of Customer Data, to the extent permitted under applicable law, Supplier expressly disclaims all warranties and Customer receives no warranties or conditions of any kind, whether express or implied, including, but not limited to, those of legality, reliability, integrity, accuracy, merchantability, satisfactory quality and fitness for a particular purpose, with respect to the AI. Supplier makes no warranties or representations that the AI or content generated by it will meet Customer requirements and/or that the AI or content generated by it will be uninterrupted, timely or error-free nor in respect to the results that may be obtained from the use of the AI.
4.7 Supplier excludes liability to the greatest extent possible in law for any undesirable consequences arising from the operation, incorrect operation or non-operation of AI in the Software. The Customer accepts and agrees that its use of the AI in the Software must be undertaken in a lawful, ethical, non-discriminatory manner and in particular will not be used to deliberately cause harm or offence and will be operated in a fair and unbiased manner to prevent discrimination on the basis of race, gender, age, or other protected characteristics. The Customer accepts that where there is potential to cause harm or offence, its use of the AI in the Software must be subject to human oversight and not permitted to operate autonomously. The Customer is hereby recommended to verify the accuracy, appropriateness and lawfulness of outputs generated by the AI in any Software, including (without limitation) for potential hallucinations. The Customer acknowledges that it has and will exercise appropriate skill, knowledge and judgment in its review and verification of such output.
4.8 The Supplier reserves the right to collect, process, and use such data derived from the Customer’s use of the Services. Such data may be used for the Supplier’s internal purposes, including, but not limited to, analytics, research, product improvement, and the development of new features. The Customer agrees to provide the Supplier’s processing notice (as available here) to all data subjects whose personal data may be processed in such activities in accordance with this clause (personal data and data subjects being as defined in applicable Data Protection Laws). The Supplier will ensure that data used for the purposes of analytics is anonymised in such a way that it cannot be traced back to any individual or specific entity. The Customer acknowledges and agrees that the Supplier may use data to improve the Services, develop new products and features, identify and report trends, and enhance the overall user experience without any remuneration or recognition of the Customer.
4.9 Supplier may offer beta services to Customer at no additional charge. Such beta services (a) are at the Customer’s option and are for evaluation purposes only; (b) shall not be considered as a subscription service and do not therefore benefit from any support services from the Supplier; and (c) may be subject to additional terms. The Customer acknowledges and agrees that beta services (a) may be unpredictable and lead to erroneous results; (b) are experimental and have not been fully tested; (c) may not meet the Customer’s requirements; (d) may not result in uninterrupted or error free use; (e) are provided for the purpose of evaluating and testing and for providing feedback to Supplier; (f) are considered Confidential Information. The Supplier reserves the right to discontinue the beta services at any time and, the use of the beta services will automatically terminate at such time that the Supplier makes the beta services generally available. The Customer shall: (a) inform its Authorised Users regarding the nature of beta services being provided and (b) promptly report any errors, defects, or other deficiencies in any beta services to the Supplier. Notwithstanding any other provision of these T&Cs, all beta services are provided “as is” without warranties of any kind. Customer hereby waives any and all claims, now known or later discovered, that Customer may have against Supplier (including its Affiliates, subcontractors or any other third party involved in delivery of the beta services) arising out of or in connection with the beta services.
5. DEVELOPMENT OF CUSTOMISED SERVICES
5.1 If the Services include the provision of Customised Services then the
following provisions shall apply.
5.2 If not already agreed and documented in the Statement of Work, the
parties shall develop and agree the Specification of the Services. Supplier
shall have no obligation to produce the Customised Services until the
Specification within the Statement of Work is agreed and documented.
5.3 In the case of any conflict between these T&Cs and the agreed Statement
of Work, the Statement of Work shall take precedence.
6. SUPPLIER’S OBLIGATIONS
6.1 The Supplier warrants that the Services (including delivery of any Professional Services or Managed Service) shall be performed with reasonable skill and care and that the Software shall operate materially as described in the Specifications.
6.2 If the Services or Software fail to conform materially with the above warranty (a Service Defect), the Customer shall notify the Supplier promptly with full details (the Warranty Claim). The Customer shall cooperate in good faith with the Supplier in the process of investigating and seeking to remedy the Service Defect.
6.3 Once the Supplier has validated the Warranty Claim, it shall (at its option):
(a) fix the Service Defect;
(b) create a workaround for the Service Defect that has no material impact on the operation or quality of the Service or Software; or
(c) terminate the Contract on written notice to the Customer, refunding to the Customer all Subscription Fees paid up to the date of termination minus a pro rata sum for the fees paid up to the date when the Warranty Claim was notified to the Supplier.
6.4 A Warranty Claim shall be invalidated to the extent that the Service Defect is caused by use, configuration or modification of the Service or Software by Customer (or an unauthorised third party) other than in accordance with the Specifications provided by the Supplier.
6.5 The Supplier warrants that it has and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under the Contract.
7.1 The Customer shall: (a) at its cost, provide the Supplier with all necessary co-operation in relation to this Contract, and all necessary data and access to information as may be required by the Supplier, its agents or contractors, in order to render the Services, including but not limited to applicable specifications, data management decisions, approvals, security access information and configuration services; (b) comply with all applicable laws and regulations with respect to its activities under the Contract and in connection with the Services (including, without limitation, regarding its usage of AI in the Software, the material and prompts it inputs into the AI in the Software (including, regarding the legality, reliability, integrity, accuracy and quality of the input material) and usage of any material generated by such AI); (c) carry out all other Customer responsibilities set out in these T&Cs in a timely and efficient manner. In the event of any delays, the Supplier may adjust any agreed timetable or delivery schedule as reasonably necessary; (d) ensure that the Authorised Users use the Services in accordance with these T&Cs and shall be responsible for any Authorised User’s breach of the Contract; (e) obtain and shall maintain all necessary licences, consents, and permissions necessary for the Supplier, its contractors and agents to perform their obligations under the Contract, including without limitation the Services; (f) ensure that its network and systems comply with the relevant specifications provided by the Supplier from time to time; (g) be solely responsible for procuring, maintaining and securing its network connections and telecommunications links, and maintaining appropriate Customer Equipment; (h) provide a single main point of contact who can address questions or issues relating to the Services, provide timely feedback and review any changes to the Services; and (i) be solely responsible at its own cost for generating Customer Data required to utilise the Services and for uploading all such content and data onto the Supplier’s platform.
8. CHARGES AND PAYMENT
8.1 The Customer shall pay the Subscription Fees (and any Service Charges, or other charges specified or agreed) to the Supplier in accordance with these Payment Terms. Invoices are payable within 30 days of invoice issue date, unless otherwise agreed in writing by the Supplier. If the Supplier has not received payment for any Subscription Fees in accordance with these T&Cs, and any Services Charges within 10 days after the due date, without prejudice to any other rights and remedies of the Supplier: (a) the Supplier may (subject to giving 5 day’s written notice), without liability to the Customer, disable the Customer’s and any Authorised Users’ passwords, accounts and access to all or part of the Services and the Supplier shall be under no obligation to provide any or all of the Services while the invoice(s) concerned remain unpaid; and (b) the Customer shall pay the interest on the overdue amounts in accordance with the prevailing statutory rate in the UK. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgement. The Customer shall pay the interest together with the overdue amount.
8.2 All amounts and fees stated or referred to in the Contract: (a) shall be payable in the currency detailed in the pricing proposal or Agreement to Purchase; (b) are non-cancellable and non-refundable (except as otherwise provided in these T&Cs); (c) are exclusive of value added tax, which shall be added to the Supplier’s invoice(s) at the appropriate rate where applicable.
8.3 Professional Service days must be utilised within the first 12 months from the Commencement Date (as indicated on the Agreement to Purchase). Professional Service days not utilised within such timeframe will be considered rendered and non-refundable.
8.4 Supplier reserves the right to increase Subscription Fees or Service Charges at any time, provided however that any increase will not go into effect until the end of the then current term (Initial Subscription Term or Renewal Period, as applicable).
8.5 Any on-site support required by the Customer and agreed by the Supplier will be chargeable at the Supplier’s then prevailing standard daily rates in accordance with the Supplier’s Support Services Policy.
9.1 The Customer acknowledges and agrees that the Supplier and/or third parties own the Intellectual Property Rights (IPRs) in the Services, Software and its content. Except as expressly stated herein, these T&Cs do not grant the Customer any rights to IPRs in respect of the Services, Software or its/their content or output.
9.2 The Customer shall, and represents that it does, own all rights, title and interest in all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data and the means by which it acquired such Customer Data.
9.3 The Supplier shall use reasonable endeavours to maintain appropriate administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of Customer Data.
9.4 The Supplier shall not modify, disclose or access Customer Data except: (a) as required by law; (b) as expressly permitted by the Customer; (c) to contact the Customer or Authorised Users; (d) to provide the Services; (e) to address technical problems or issues with the Services; or (f) at the Customer’s request when providing Support.
9.5 In the event of any loss of or damage to Customer Data, the Customer’s sole and exclusive remedy shall be for the Supplier to use its reasonable endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by the Supplier (or its hosting provider, as appropriate according to the nature of the Customer Data which has been lost or damaged).
9.6 If the Supplier processes any personal data on the Customer’s behalf when performing its obligations under the Contract the Customer shall be the controller and the Supplier shall be a processor (“controller” and “processor” having the meanings given to them in the Data Protection Laws) and the parties shall be deemed to have entered into the Data Processing Agreement (DPA) as available here, unless a separate DPA signed by the parties is in place.
Each party shall maintain the confidentiality of the other party’s Confidential Information and shall not, without the prior written consent of the other, use, disclose, copy or modify the other party’s Confidential Information (or permit any third party to do so) other than as strictly necessary for the performance of its rights and obligations under the Contract. The provisions of this clause shall not apply to any information which: (a) is or comes into the public domain without breach of this agreement; or (b) was in the possession of the receiving party prior to receipt from the disclosing party without an obligation of confidence; or (c) was obtained from a third party free to divulge such information; or (d) is required to be disclosed by law or by any legal, regulatory or administrative body.
11.1 Each party shall comply with laws and regulations (including export control obligations) applicable to its obligations under the contract, and the other party has a duty to cooperate in good faith and using its reasonable endeavours in support of such compliance.
12. INDEMNITY
12.1 The Customer shall defend, indemnify and hold harmless the Supplier against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with: (a) its and/or the Authorised Users’ actual or alleged infringement of third party Intellectual Property Rights in the Customer Data provided to Supplier for use in delivery of the Services, including in any phishing simulation templates uploaded or created by the Customer, and sent via the Software; (b) Personal Data (as defined in the Data Protection Laws) provided by the Customer to Supplier; and (c) any culpable breach of the obligations outlined in Clause 2 of these T&Cs which can be demonstrated to have caused the Supplier harm. This is provided that (a) the Customer is given prompt notice of any such claim; and (b) the Supplier provides reasonable co-operation to the Customer in the defence and settlement of IPR or Personal Data claim, at the Customer’s expense.
12.2 The Supplier shall, subject to clause 12.4 and 12.5 defend the Customer against any claim that the Software itself or any Third Party Material infringes any UK or EU patent effective as of the Commencement Date and shall indemnify the Customer for any amounts awarded against the Customer in judgment or settlement of such claims, provided that: (a) the Supplier is given prompt notice of any such claim; (b) the Customer provides reasonable co-operation to the Supplier in the defence and settlement of such claim, at the Supplier’s expense; and (c) the Supplier is given sole authority to defend or settle the claim.
12.3 In the defence or settlement of any claim which is the subject of the indemnity in clause 12.2 the Supplier may procure the right for the Customer to continue using the Services, replace or modify the Services so that they become non-infringing or, if such remedies are not reasonably available, terminate the Contract subject to repayment of the balance of any Subscription Fees paid in advance for the remaining Subscription Term (Initial Subscription Term or Renewal Period, as applicable).
12.4 In no event shall the Supplier, its employees, agents and sub-contractors be liable to the Customer to the extent that the alleged infringement is based on: (a) a modification of the Services by anyone other than the Supplier; or (b) the Customer’s use of the Services in a manner contrary to the Purpose and Specification given to the Customer by the Supplier, which, for the avoidance of doubt, includes any Third Party acceptable use policy; or (c) the Customer’s use of the Services after notice of the alleged or actual infringement from the Supplier or any appropriate authority; or (d) the use of any trade mark or copyright was referred to within the Software as being at the Customer’s own risk of use; or (e) the presence, providence, usage of or content generated by any AI in the Software.
12.5 The foregoing states the Customer’s sole and exclusive rights and remedies, and the Supplier’s (including the Supplier’s employees’, agents’ and sub-contractors’) entire obligations and liability, for infringement of any IPRs. The Customer agrees that it shall otherwise use the Services and Software at its own risk and hold the Supplier harmless from any claim in respect of a third party IPR infringement that may be brought against the Customer.
13.1 This clause 13 sets out the entire financial liability of one party to the other for any breach of the Contract or for any other legal default (including, for the avoidance of doubt, negligence) arising in connection with the Contract.
13.2 Except as provided expressly in these T&Cs: (i) all warranties and other terms implied by law or statute are excluded to the fullest extent permitted by applicable law; and (ii) Customer assumes sole responsibility for the results obtained by it from use of the Services and Software and from any conclusions of such use.
13.3 Subject to the indemnities provided by each Party, each party’s total aggregate liability howsoever caused under or in connection with the Contract, inclusive of known subsidiaries and Affiliates, shall be limited in aggregate for the term of the Contract to the total Subscription Fees paid or payable for the User Subscriptions during the 12 month period prior to the first event giving rise to any such liability.
13.4 Subject to the next provision, neither party shall be liable under or in connection with this Contract for any indirect, special or consequential losses, nor for loss of profit, goodwill or business opportunity, or wasted expenditure.
13.5 Nothing in these T&Cs shall limit either party’s liability for death or personal injury caused by its negligence, wilful misconduct, fraud or any other liability that may not be limited according to applicable law.
14.1 The Contract shall come into force on the Commencement Date and shall (unless terminated earlier in accordance with these T&Cs) continue in full force and effect until the end of the Subscription Term.
14.2 Without prejudice to any other rights or remedies to which the parties may be entitled, either party may terminate the Contract if : (a) the other party commits a material breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach; or (b) the other party ceases or threatens to cease to trade, or become insolvent, has a receiver or administrator appointed over the whole or any part of its assets or business, makes any arrangements with its creditors, or an order or resolution is made for its dissolution or liquidation, or takes or suffers any similar or analogous procedure, event or action in any jurisdiction.
14.3 The Subscription Term shall automatically renew after the Initial Subscription Term and over each Renewal Period unless and until either party gives notice to the other in writing (including by email) that it does not wish the Contract to continue beyond the then current Renewal Period. Such notice shall not expire earlier than the end of the Initial Subscription Term or subsequent Renewal Period. In order to prevent the automatic renewal of the Services, three months’ notice of termination for convenience must be provided in advance of the anniversary of the Subscription Term in writing to the Supplier by email to: [email protected] and in accordance with clause 16.8 below.
14.4 On expiry or termination of the Contract for any reason: (a) all licences granted under the Contract in respect of User Subscriptions shall immediately terminate, even if the Subscription Term is defined as “perpetual” in, or if no expiration date is specified in the Agreement to Purchase; (b) each party shall make no further use of any Confidential Information belonging to the other party; and (c) the accrued rights of the parties as at expiry or termination, or the continuation after expiry or termination of any provision expressly stated to survive (including, without limitation, clauses 1, 9, 10, 12.1, 13, 14.4 and 16) or implicitly surviving termination, shall not be affected or prejudiced; and (d) the Supplier may destroy or otherwise dispose of any of the Customer Data in its possession within 90 days following expiration or termination of the Contract.
15. VIRTUAL PRESENTER VIDEO SERVICES
15.1 This clause 15 shall apply to all Customers who have purchased Authorised User Subscriptions for Virtual Video Presenter Services.
15.2 Use of Customer Data by TPP: The Customer hereby authorises Supplier to grant the TPP a worldwide, royalty-free, fully paid-up, and sublicensable license to display, host, copy, use, process, edit, modify and reproduce (in any form) Customer Data and any other material as input by or on behalf of the Customer for or into the Virtual Video Presenter Services (including, without limitation, any constituent personal data) for the limited purpose of providing and maintaining the Virtual Presenter Video Services (including, without limitation, producing and providing Virtual Presenter Videos) to Customer. For the avoidance of doubt, the TPP is not permitted by the Supplier to use the Customer Data to train any AI model or algorithm nor process Personal Data provided by or on behalf of the Customer other than as specified in the DPA. Customer confirms that it shall not and will not provide any data as described in article 9 of the GDPR for this purpose. Customer Data and any other material as input by or on behalf of the Customer for or into the Virtual Presenter Video Services (including, without limitation, any constituent personal data) used by the TPP will be deleted within 48 hours (or less) of the Virtual Presenter Video being provided to the Customer for use as part of the Services.
15.3 License to Customer: Subject to the full payment of undisputed fees and compliance with the requirements of Clause 15 of these T&Cs, upon creation of a Virtual Presenter Video, TPP or Supplier (as relevant) grants to Customer (directly or via a flow down of contractual terms within the contract between the TPP and the Supplier), a limited, revocable, non-exclusive, worldwide, royalty-free licence for the Customer and its Authorised Users (only) to use the Virtual Presenter Video(s) and the Third Party Material in the Virtual Presenter Video during the Subscription Term. If any of the provisions of the Contract, including this clause 15, is violated, the license provided in relation to the relevant Third Party Materials in the relevant Virtual Presenter Video(s) may be revoked.
15.4 Acceptable Use Policy: Customer warrants that (1) All Authorised Users must be at least thirteen (13) years old, and if Authorised Users are between thirteen (13) and eighteen (18) years old then Customer will ensure that a parent or guardian has consented to Authorised User’s access to and use of these Services; and (2) at all times Customer and its Authorised Users will use the Software and Services and only provide Customer Data and any other material as input by or on behalf of the Customer for or into the Virtual Presenter Services (including, without limitation, any constituent personal data) in compliance with the acceptable use policy available at https://www.colossyan.com/acceptable-use as it may be updated by TPP from time to time (“Acceptable Use Policy”).
15.5 Monitoring: Supplier and TPP reserve the right to monitor and review Virtual Presenter Video(s) to ascertain compliance with clause 15.4. Should Customer violate obligations outlined in clause 15.4, Supplier shall have the right to remove the offending Virtual Presenter Video without prior notice, terminate or suspend Customer’s access to the Services and/or reporting such activities to law enforcement authorities.
15.6 Customer is solely responsible for compliance with laws and regulations applicable to Customer’s and Authorised User’s use of the Software and Services. To the extent Customer is subject to the US Health Insurance Portability and Accountability Act of 1996, and its implementing regulations (HIPAA), Customer warrants that it will not use the Services to store or transmit any “protected health information” as defined by HIPAA.
16. GENERAL
16.1 The Supplier shall have no liability to the Customer under the Contract if it is prevented from or delayed in performing its obligations, or from carrying on its business, by events, circumstances or causes beyond its reasonable control. If the period of delay or non-performance continues for more than 3 (three) months, the Customer may terminate the Contract by giving 4 (four) weeks’ notice to the Supplier.
16.2 A waiver of any right or remedy is only effective if it is in writing and shall not be deemed a waiver or any subsequent breach or default.
16.3 If any provision of these T&Cs is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the Contract.
16.4 These T&Cs and the applicable Agreement to Purchase constitute the entire agreement between the parties and supersede and extinguish all previous understandings between them, whether written or oral, relating to the Contract.
16.5 Neither Party may assign any of its rights or delegate any of its obligations hereunder, in each case either voluntarily, involuntarily, by action of law or otherwise, without the prior written consent the other party, such consent shall not be unreasonably withheld; provided however, that a Party may assign its right or delegate its obligations, in whole or in part, without such consent to (i) its affiliate(s), or (ii) an entity that acquires all or substantially all of the business or assets of that Party, whether by merger, reorganisation, acquisition, sale, or otherwise. Any purported assignment or delegation in violation of this clause will be null and void. No assignment or delegation will relieve the assigning or delegating Party of any of its obligations hereunder. The Contract remains binding upon and inures to the benefit of the Parties and their respective permitted successors and assigns.
16.6 Nothing in these T&Cs is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
16.7 The Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms. No one other than a party to the Contract shall have any right to enforce any of its terms.
16.8 Any notice given in connection with the Contract shall be in writing, addressed to that party at its registered office or such other address as that party may have specified in writing, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service or sent by email to the other party’s email address as set out in the applicable Agreement to Purchase. The Supplier’s address for service is Third Floor Old City Factory 100 Patrick Street, Londonderry BT48 7EL, Northern Ireland.
16.9 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).
16.10 No party may commence any court proceedings/arbitration in relation to any dispute arising out of this Contract until it has attempted to settle the dispute by mediation in accordance with the CEDR Model Mediation Procedure and either the mediation has terminated or the other party has failed to participate in the mediation, provided that the right to issue proceedings is not prejudiced by a delay.
16.11 The Agreement to Purchase may be executed in any number of counterparts, each of which will be considered an original, but all of which together will constitute the same agreement.
16.12 Subject to clause 1.3, no variation of these T&Cs or the Agreement to Purchase shall be effective unless it is in writing and signed by authorised representatives of each of the parties.
Archived Terms and Conditions are available here.
1. FORTOLKNING
1.1 I disse Kommercielle Vilkår og Betingelser betyder:
Administratorbruger en Autoriseret Bruger med administrative rettigheder med hensyn til Kundens konto (som tildelt af Leverandøren);
Købsaftale den aftale, der er underskrevet mellem Leverandøren og Kunden, og som blandt andet angiver de specifikke købte Services, Abonnementsvederlag og den Indledende Abonnementsperiode;
Ordrebekræftelse en bekræftelse af Kundens ordre udstedt af Leverandøren;
Autoriserede Brugere de medarbejdere eller kontrahenter hos Kunden, der er autoriseret af Kunden i overensstemmelse med punkt 2, til at bruge Services og eventuel tilknyttet dokumentation, og for hvem Kunden har købt et Brugerabonnement;
Arbejdsdag 09.00 til 17.00 UTC (justeret til lokal tid København) på en hvilken som helst dag, der ikke er en lørdag, søndag eller helligdag i Danmark;
Ikrafttrædelsesdato datoen som angivet i punkt 1.2;
Fortrolige Oplysninger i forhold til hver af parterne, enhver eller alle oplysninger af fortrolig karakter (hvad enten i mundtlig, skriftlig eller elektronisk form), herunder forretningshemmeligheder og oplysninger af kommerciel værdi, der er kendt og tilhører den pågældende part, og vedrører dens forretning, leverandører, kunder, produkter eller services (herunder men ikke begrænset til Software, Produkter og deres tilknyttede dokumentation) og enhver anden information, som modtageren kender eller er underrettet om eller har grund til at tro er fortrolig for den videregivende part;
Kontrakt kontrakten mellem Leverandøren og Kunden om levering af Services i overensstemmelse med disse Vilkår og Betingelser og enhver gældende Købsaftale;
Kunden den organisation (herunder dens kendte datterselskaber og associerede selskaber), der fra tid til anden har købt Brugerabonnementer fra Leverandøren, som angivet i Købsaftalen eller på anden måde;
Kundedata alt indhold, herunder tekst-, lyd- og videobilledfiler, der leveres og uploades af eller på vegne af Kunden, dennes Autoriserede Brugere eller (hvis relevant) Leverandøren (eller dennes underleverandører) ved brug af Leverandørens platform. Kundedata omfatter ikke personoplysninger i henhold til databeskyttelseslovgivningen;
Kundeudstyr et fungerende hardwaresystem og software, der faciliterer adgang til en moderne internetbrowser, dvs. nyeste versioner af Google Chrome, Mozilla Firefox, Safari eller MS Edge samt alt andet, der specificeres af Leverandøren fra tid til anden;
Tilpassede Services Leverandørens udarbejdelse og levering til Kunden af eLearning-kursus eller andre navngivne materialer, der er i overensstemmelse med Kundens krav som dokumenteret i Statement of Work/Opgavebeskrivelse;
Databehandleraftale (DPA) en supplerende aftale mellem Leverandøren og Kunden, der fastsætter de yderligere vilkår, krav og betingelser for Leverandøren behandling af personoplysninger på vegne af Kunden ved levering af Services i henhold til Kontrakten. Databehandleraftalen er tilgængelig her;
Indledende Abonnementsperiode den indledende abonnementsperiode på 12 måneder, der begynder på Ikrafttrædelsesdatoen (eller en anden periode, som Leverandøren skriftligt kan aftale med Kunden enten i Købsaftalen eller på anden vis);
Immaterielle Rettigheder (IPR) patenter, rettigheder til opfindelser, ophavsret og beslægtede rettigheder, varemærker og servicemærker, firmanavne og domænenavne, rettigheder til design, udformning og udtryk, goodwill og retten til at sagsøge for uautoriseret brug, misrepræsentation eller illoyal adfærd eller konkurrence, databaserettigheder, rettigheder til at bruge og beskytte fortroligheden af fortrolige oplysninger (herunder knowhow og forretningshemmeligheder) og alle andre immaterielle rettigheder i hvert enkelt tilfælde, hvad enten det er registreret eller uregistreret, herunder alle ansøgninger og rettigheder til at ansøge om og blive tildelt, fornyelser eller udvidelser af og rettigheder til at påberåbe sig prioritet fra sådanne rettigheder og alle lignende eller tilsvarende rettigheder eller former for beskyttelse, der eksisterer eller vil bestå nu eller i fremtiden i en hvilken som helst del af verden, herunder retten til at sagsøge og inddrive erstatning og vederlag for tidligere overtrædelser;
Betalingsbetingelser de betalingsbetingelser, der er angivet i Købsaftalen eller i disse Vilkår og Betingelser;
Formål de Autoriserede Brugere, der får adgang til og bruger Services i overensstemmelse med denne Kontrakt og udelukkende til deres fordel og til fordel for Kunden;
Fornyelsesperiode betyder løbende vilkår på 12 måneder (eller en anden periode, som Leverandøren skriftligt kan aftale med Kunden enten i Købsaftalen eller på anden måde);
Services de abonnementstjenester, som Leverandøren leverer til Kunden i henhold til denne Kontrakt og gør tilgængelige for adgang for Autoriserede Brugere via Leverandørens platform ved brug af Kundeudstyret, og som er mere specifikt beskrevet i den gældende Købsaftale eller på anden måde. Services kan omfatte brugen af SCORM transfer- og/eller MetaLearning Fusion eLearning-filer i Kundens Learning Management System (LMS), når de er kompatible, på licensbasis og kun i Abonnementsperiodens varighed;
Servicevederlag servicevederlag som angivet i Leverandørens Supportservice-politik med hensyn til eventuelle tilpassede services, som Kunden anmoder om (i tillæg til Leverandørens standard kundesupportservices);
Software de MetaCompliance® softwareapplikationer, der leveres af Leverandøren som en del af Services;
Specifikationer en Service-beskrivelse leveret af Leverandøren, og som er tilgængelig her;
Statement of Work/Opgavebeskrivelse et yderligere bilag til disse Vilkår og Betingelser, som ved underskrift sammen med disse Vilkår og Betingelser skal udgøre Kontrakten mellem Kunden og Leverandøren. Hver Statement of Work/Opgavebeskrivelse tildeles et identificerbart servicebilag-/schedule-nummer (“SSN”);
Abonnementsvederlag de abonnementsvederlag, som Kunden skal betale til Leverandøren for Brugerabonnementerne som angivet i disse Vilkår og Betingelser og enhver gældende Købsaftale;
Abonnementsperiode for hvert Brugerabonnement, den periode, der begynder på startdatoen, og fortsætter i den Indledende Abonnementsperiode, samt eventuelle Fornyelsesperioder (underlagt punkt 14.3), medmindre og indtil denne Kontrakt opsiges i overensstemmelse med dens vilkår;
Leverandøren MOCH A/S (CVR-nummer 25397096) med hovedkontor på Vester Farimagsgade 19, 1606 København V, Denmark, som er en del af MetaCompliance Group.
Support de supportservices, der leveres af Leverandøren i forhold til hver Administratorbruger i den relevante Abonnementsperiode, og som stilles til rådighed i overensstemmelse med Supportservice-politikken. Fjernadgang skal leveres af Kunden for at give Leverandøren adgang til Kundeudstyr til hasteudbedring. Supportforespørgsler kan kun rejses af Administratorbrugere. Leverandøren kan også stille onlinesupportressourcer til rådighed for Autoriserede Brugere;
Supportservice-politik Leverandørens politik, tilgængelig her, for at yde support i forbindelse med de Services, der stilles til rådighed for Kunden af Leverandøren efter anmodning;
Varighed varigheden af denne Kontrakt som defineret i punkt 14.1;
Vilkår og Betingelser disse Kommercielle Vilkår og Betingelser; og
Brugerabonnement(er) de abonnementer, som Kunden har købt, og som giver Autoriserede Brugere ret til at få adgang til og bruge Services i overensstemmelse med denne Kontrakt.
1.2 Kundens ordre anses for accepteret, når Leverandøren udsteder en skriftlig Ordrebekræftelse, på hvilket tidspunkt Kontrakten træder i kraft (Ikrafttrædelsesdato).
1.3 Disse Vilkår og Betingelser blev senest opdateret den 18. november 2024. De gælder for nye Kontrakter fra denne dato, medmindre en ændring er aftalt skriftligt og underskrevet af begge parter. Hvis du allerede er Kunde, gælder disse Vilkår og Betingelser ved begyndelsen af din næste Fornyelsesperiode fra den 18. november 2024, medmindre en ændring er aftalt skriftligt og underskrevet af begge parter.
1.4 Disse Vilkår og Betingelser gælder for Kontrakten med udelukkelse af andre vilkår, som Kunden forsøger at pålægge eller inkorporere, eller som er underforstået ved lov, handelsskik, praksis eller handelsforløb.
1.5 I tilfælde af uoverensstemmelse eller konflikt mellem en bestemmelse indeholdt i en gældende Købsaftale og enhver bestemmelse indeholdt i disse Vilkår og Betingelser, har bestemmelsen i Købsaftalen forrang, og bestemmelsen i disse Vilkår og Betingelser har forrang for enhver bestemmelse indeholdt i bilagene eller andre dokumenter, der ikke udtrykkeligt er inkorporeret heri.
2. BRUGERABONNEMENTER
2.1 Leverandøren giver hermed Kunden en ikke-eksklusiv, ikke-overdragelig ret, uden tilladelse til at give sublicenser, til at tillade de Autoriserede Brugere at bruge Services i Abonnementsperioden til Kundens interne forretningsformål på følgende vilkår.
2.2 I forhold til de Autoriserede Brugere forpligter Kunden sig til, at (a) være ansvarlig for, at Autoriserede Brugere overholder af disse Vilkår og Betingelser, og at begrænsningerne for Kunden, der er angivet i disse Vilkår og Betingelser, medmindre konteksten kræver andet, ligeledes gælder for sådanne personer; (b) hvert Brugerabonnement er helt individuelt, tildelt ved navn, e-mailadresse og beskyttet af en individuel adgangskode; (c) ikke at tillade, at et Brugerabonnement bruges eller deles af mere end én individuel Autoriseret Bruger, medmindre det er blevet overført i sin helhed til en anden individuel Autoriseret Bruger, i hvilket tilfælde den tidligere Autoriserede Bruger ikke længere har nogen ret til at få adgang til eller bruge Services; (d) hver Autoriseret Bruger skal holde sin adgangskode fortrolig; (e) til enhver tid føre en ajourført liste over nuværende Autoriserede Brugere og levere en sådan liste til Leverandøren inden for 10 arbejdsdage efter Leverandørens skriftlige anmodning (f) give Leverandøren mulighed for at auditere Services for at fastslå, at antallet af Brugerabonnementer ligger inden for Kontraktens grænser. En sådan audit må ikke udføres mere end én gang pr. kvartal, må ikke være påtrængende og må ikke forstyrre brugen af Services; g) hvis nogen af de audits, der henvises til i punkt 2.2 (f) viser, at Kunden har underbetalt Abonnementsvederlag til Leverandøren, skal Kunden betale Leverandøren et beløb svarende til en sådan underbetaling (som beregnet i overensstemmelse med punkt 3.2 nedenfor) inden for 30 arbejdsdage efter datoen for den relevante audit; og h) hvis nogen af de audits, der henvises til i punkt 2.2(f) afslører, at der er givet adgang til en person, der ikke er en Autoriseret Bruger, skal Kunden, uden at det berører Leverandørens andre rettigheder, straks deaktivere en sådan adgang, og Leverandøren må ikke tillade adgang til en sådan person.
2.3 Kunden må ikke, og må ikke tillade sine Autoriserede Brugere, at tilgå, uploade, opbevare, distribuere eller overføre malware eller materiale til Leverandørens platform i forbindelse med deres brug af Services, som: (a) er ulovligt, skadeligt, truende, ærekrænkende, uanstændigt, krænkende, chikanerende eller racemæssigt eller etnisk stødende; (b) fremmer ulovlig aktivitet; (c) viser seksuelt eksplicitte billeder; (d) fremmer ulovlig vold; (e) er diskriminerende baseret på race, køn, farve, religiøs overbevisning, seksuel orientering, handicap eller enhver anden ulovlig aktivitet; eller (f) forårsager skade på person eller ejendom; og Leverandøren forbeholder sig ret til, uden ansvar over for Kunden, at deaktivere Kundens adgang til ethvert materiale, der overtræder bestemmelserne i dette punkt.
2.4 Kunden må ikke: (a) bortset fra hvor tilladt ved lov og disse Vilkår og Betingelser, forsøge at kopiere, modificere, duplikere, skabe afledte værker af, frame, spejle, genudgive, downloade, vise, overføre eller distribuere hele eller dele af Softwaren og/eller dens indhold i enhver form eller medie eller på nogen måde; ej heller forsøge at reverse compile, disassemble, reverse engineere eller på anden måde reducere hele eller dele af Softwaren til en form, der kan opfattes af mennesker; eller (b) tilgå hele eller dele af Services for at opbygge et produkt eller en tjeneste, der konkurrerer med Services; eller (c) bruge Services til at levere services til andre tredjeparter end Autoriserede Brugere; eller (d) licensere, sælge, udleje, lease, overføre, overdrage, distribuere, vise, videregive eller på anden måde kommercielt udnytte eller på anden måde gøre Services tilgængelige for nogen tredjeparter undtagen de Autoriserede Brugere; eller (e) forsøge at opnå eller hjælpe tredjeparter med at opnå adgang til Services, bortset fra som angivet i dette afsnit 2; eller (f) forstyrre eller afbryde integriteten eller ydeevnen af Services eller tredjepartsdata indeholdt deri; eller (g) forsøge at få uautoriseret adgang til Services eller deres relaterede systemer eller netværk.
2.5 Kunden skal gøre sit bedste for at forhindre uautoriseret adgang til eller brug af Services og/eller deres indhold og, i tilfælde af en sådan uautoriseret adgang eller brug, straks underrette Leverandøren.
3. YDERLIGERE BRUGERABONNEMENTER
3.1 Underlagt punkt 3.2 kan Kunden fra tid til anden i løbet af Abonnementsperioden købe yderligere Brugerabonnementer.
3.2 Kunden skal inden for 30 dage efter fakturamodtagelsen betale Leverandøren de relevante vederlag for sådanne yderligere Brugerabonnementer, og, hvis sådanne yderligere Brugerabonnementer købes af Kunden i løbet af den Indledende Abonnementsperiode eller en Fornyelsesperiode (alt efter hvad der er relevant), skal sådanne vederlag beregnes forholdsmæssigt.
4. SERVICES
4.1 Leverandøren skal i løbet af Abonnementsperioden levere Support og Services til Kunden på og underlagt disse Vilkår og Betingelser.
4.2 Leverandøren vil, som en del af Services og uden ekstra omkostninger for Kunden, give Kunden Leverandørens standard kundesupport-services på Arbejdsdage i overensstemmelse med Leverandørens Supportservice-politik.
4.3 For eventuelle tilpassede og forbedrede services, der kræves af Kunden, skal Leverandøren opkræve Kunden yderligere Servicevederlag i overensstemmelse med et afgivet prisforslag eller Købsaftale.
4.4 Leverandøren kan fra tid til anden efter eget skøn generelt opgradere og forbedre Services og Softwaren, som det findes passende, og Kunden anerkender, at sådanne opgraderinger og forbedringer kan påvirke dennes brug af Services. Eventuelle specifikke opgraderinger, som Kunden anmoder om, opkræves af Leverandøren i overensstemmelse med et afgivet prisforslag eller Købsaftale.
4.5 Leverandøren leverer hostingservice og opbevarer alle Kundedata og eventuelle persondata på vegne af Kunden i skyen. Hosting er en iboende del af de Services, der tilbydes af Leverandøren, via underleverandøren Microsoft Azure og begrænset til disse vilkår og betingelser: https://www.microsoft.com/en-us/licensing/product-licensing/products.
5. UDVIKLING AF TILPASSEDE SERVICES
5.1 Hvis Services omfatter levering af Tilpassede Services, finder følgende bestemmelser anvendelse.
5.2 Hvis det ikke allerede er aftalt og dokumenteret i Statement of Work, skal parterne udarbejde og aftale Specifikationen af Services. Leverandøren har ingen forpligtelse til at levere de Tilpassede Services, før Specifikationen i Statement of Work er aftalt og dokumenteret.
5.3 I tilfælde af konflikt mellem disse Vilkår og Betingelser og den aftalte Statement of Work, har Statement of Work forrang.
6. LEVERANDØRENS FORPLIGTELSER
6.1 Leverandøren garanterer, at Services udføres med rimelig dygtighed og omhu, og at Softwaren i al væsentlighed fungerer som beskrevet i Specifikationerne.
6.2 Hvis Services eller Softwaren ikke i væsentlig grad overholder ovenstående garanti (en servicefejl), skal Kunden straks underrette Leverandøren med alle oplysninger (garantikrav). Kunden skal i god tro samarbejde med Leverandøren i processen med at undersøge og søge at afhjælpe servicemanglen.
6.3 Når Leverandøren har valideret garantikravet, skal denne (efter eget valg):
(a) rette servicefejlen;
(b) lave et workaround for servicemanglen, der ikke har nogen væsentlig indvirkning på driften eller kvaliteten af Services eller Softwaren; eller
(c) opsige Kontrakten ved skriftlig meddelelse til Kunden og refundere Kunden alle Abonnementsvederlag, der er betalt indtil opsigelsesdatoen, minus et pro rata-beløb for de vederlag, der er betalt indtil den dato, hvor garantikravet blev meddelt Leverandøren.
6.4 Et garantikrav er ugyldigt i det omfang, at servicemanglen skyldes brug, konfiguration eller ændring af Services eller Softwaren af Kunden (eller en uautoriseret tredjepart) på anden måde end i overensstemmelse med Specifikationer leveret af Leverandøren.
6.5 Leverandøren garanterer, at denne har og vil opretholde alle nødvendige licenser, samtykker og tilladelser, der er nødvendige for udførelsen af sine forpligtelser i henhold til Kontrakten.
7. KUNDENS FORPLIGTELSER
7.1 Kunden skal: (a) for egen regning forsyne Leverandøren med alt nødvendigt samarbejde i forbindelse med denne Kontrakt og alle nødvendige data og adgang til oplysninger, som Leverandøren, dennes agenter eller kontrahenter måtte kræve for at kunne levere Services, herunder, men ikke begrænset til, gældende specifikationer, datastyringsbeslutninger, godkendelser, oplysninger om sikkerhedsadgang og konfigurationstjenester; (b) overholde alle gældende love og bestemmelser med hensyn til sine aktiviteter i henhold til Kontrakten; (c) udføre alle andre Kunde-forpligtelser, der er beskrevet i disse Vilkår og Betingelser, rettidigt og effektivt. I tilfælde af forsinkelser kan Leverandøren i rimeligt og nødvendigt omfang justere enhver aftalt tidsplan eller leveringsplan; (d) sikre, at de Autoriserede Brugere anvender Services i overensstemmelse med disse Vilkår og skal være ansvarlig for enhver Autoriseret Brugers overtrædelse af Kontrakten; (e) opnå og opretholde alle nødvendige licenser, samtykker og tilladelser, der er nødvendige for, at Leverandøren, dennes kontrahenter og agenter kan opfylde deres forpligtelser i henhold til Kontrakten, herunder men ikke begrænset til Services; (f) sikre, at dennes netværk og systemer overholder de relevante specifikationer, der anvises af Leverandøren fra tid til anden; (g) være eneansvarlig for at anskaffe, vedligeholde og sikre sine netværksforbindelser og telekommunikationsforbindelser og vedligeholde passende Kundeudstyr; (h) tilvejebringe et enkelt hovedkontaktpunkt, der kan håndtere spørgsmål eller problemer vedrørende Services, give rettidig feedback og gennemgå eventuelle ændringer af Services; og (i) være eneansvarlig for egen regning for at generere Kundedata, der kræves for at bruge Services, og for at uploade alt sådant indhold og data på Leverandørens platform.
8. Vederlag
8.1 Kunden skal betale Abonnementsvederlag (og eventuelle Servicevederlag eller andre vederlag, der er specificeret eller aftalt) til Leverandøren i overensstemmelse med disse Betalingsvilkår. Fakturaer skal betales inden for 30 dage efter modtagelse af fakturaen, medmindre andet er skriftligt aftalt med Leverandøren.
8.2 Hvis Leverandøren ikke har modtaget betaling for eventuelle Abonnementsvederlag i overensstemmelse med disse Vilkår og Betingelser og eventuelle Servicevederlag inden for 10 dage efter forfaldsdatoen, uden at det berører Leverandørens øvrige rettigheder og retsmidler: (a) kan Leverandøren, uden ansvar over for Kunden, deaktivere Kundens og eventuelle Autoriserede Brugeres adgangskoder, konti og adgang til alle eller dele af Services, og Leverandøren er ikke forpligtet til at levere nogen eller alle Services, så længe den/de pågældende faktura(er) forbliver ubetalte; og (b) Kunden skal betale renter af de forfaldne beløb i overensstemmelse med den gældende lovbestemte sats. Sådanne renter påløber dagligt fra forfaldsdatoen indtil den faktiske betaling af det forfaldne beløb, uanset om det er før eller efter dom. Kunden skal betale renterne sammen med det forfaldne beløb.
8.3 Alle beløb og vederlag, der er angivet eller henvist til i Kontrakten: (a) skal betales i den valuta, der er angivet i prisforslaget eller Købsaftalen; (b) kan ikke annulleres og refunderes (medmindre andet er angivet i disse Vilkår og Betingelser); (c) er eksklusive moms, som skal lægges til Leverandørens faktura(er) til den relevante sats, hvor det er relevant.
8.4 Leverandøren forbeholder sig ret til at øge Abonnementsvederlag eller vederlag for professionelle services til enhver tid, dog forudsat at en eventuel stigning ikke træder i kraft før udløbet af den aktuelle periode (Indledende Abonnementsperiode eller Fornyelsesperiode, alt efter hvad der er relevant).
8.5 Enhver on-site support, som Kunden har brug for, og som er aftalt med Leverandøren, vil blive opkrævet til Leverandørens til enhver tid gældende standard dagstakster i overensstemmelse med Leverandørens Supportservice-politik.
9. EJENDOMSRETTIGHEDER
9.1 Kunden anerkender og accepterer, at Leverandøren og/eller tredjeparter ejer de Immaterielle Rettigheder (IPR) til Services, Softwaren og dens indhold. Medmindre det udtrykkeligt er angivet heri, giver disse Vilkår og Betingelser ikke Kunden nogen rettigheder til Immaterielle Rettigheder (IPR) med hensyn til Services, Softwaren og dens indhold.
9.2 Kunden ejer alle rettigheder, adkomst og interesse i alle Kundedata og har eneansvar for lovligheden, pålideligheden, integriteten, nøjagtigheden og kvaliteten af Kundedataene og de midler, med hvilke Kunden erhvervede sådanne Kundedata.
9.3 Leverandøren skal bruge rimelige bestræbelser på at opretholde passende administrative, fysiske og tekniske sikkerhedsforanstaltninger til beskyttelse af Kundedatas sikkerhed, fortrolighed og integritet.
9.4 Leverandøren må ikke ændre, videregive eller tilgå Kundedata, undtagen: (a) som påkrævet ved lov; (b) som udtrykkeligt tilladt af Kunden; (c) for at kontakte Kunden eller Autoriserede Brugere; (d) for at levere Services; (e) for at løse tekniske problemer eller spørgsmål vedrørende Services; eller (f) på Kundens anmodning, når der ydes Support.
9.5 I tilfælde af tab af eller skade på Kundedata er Kundens eneste og eksklusive retsmiddel, at Leverandøren bruger sine rimelige bestræbelser på at gendanne de mistede eller beskadigede Kundedata fra den seneste sikkerhedskopi af sådanne Kundedata, der vedligeholdes af Leverandøren (eller dennes hostingudbyder, alt efter hvad der er passende i forhold til arten af de Kundedata, der er gået tabt eller beskadiget).
9.6 Hvis Leverandøren behandler personoplysninger på Kundens vegne i forbindelse med opfyldelse af sine forpligtelser i henhold til Kontrakten, er Kunden dataansvarlig, og Leverandøren er databehandler, og parterne anses for at have indgået Databehandleraftalen (DPA) som beskrevet her, medmindre der foreligger en særskilt databeskyttelsesaftale underskrevet af parterne.
10. FORTROLIGHED
Hver part skal opretholde fortroligheden af den anden parts Fortrolige Oplysninger og må ikke, uden forudgående skriftligt samtykke fra den anden part, bruge, videregive, kopiere eller ændre den anden parts Fortrolige Oplysninger (eller tillade nogen tredjepart at gøre dette) andet end hvor strengt nødvendigt for udførelsen af sine rettigheder og forpligtelser i henhold til Kontrakten. Bestemmelserne i dette punkt gælder ikke for oplysninger, som: (a) er eller kommer til offentlighedens kendskab uden brud på denne aftale; eller (b) var i den modtagende parts besiddelse før modtagelsen fra den videregivende part uden en forpligtelse til fortrolighed; eller (c) blev indhentet fra en tredjepart, der frit kan videregive sådanne oplysninger; eller (d) skal videregives ved lov eller af et juridisk, regulerende eller administrativt organ.
11. EKSPORTKONTROL
11.1 Hver part skal overholde love og forskrifter, der gælder for dens forpligtelser i henhold til Kontrakten, og den anden part har pligt til at samarbejde i god tro og ved hjælp af sine rimelige bestræbelser til støtte for en sådan overholdelse.
12. SKADESLØSHOLDELSE
12.1 Kunden skal forsvare og holde Leverandøren skadesløs for krav, søgsmål, retssager, tab, skader, udgifter og omkostninger (herunder men ikke begrænset til sagsomkostninger og rimelige advokatsalærer), der opstår som følge af eller i forbindelse med Kundens og/eller de Autoriserede Brugeres misbrug af Services eller krav, som Leverandøren har pådraget sig som følge af Kundens brug af Services i strid med den Specifikation, som Leverandøren har leveret.
12.2 Leverandøren skal, med forbehold for punkt 12.4 og 12.5, forsvare Kunden mod ethvert krav om, at Softwaren i sig selv krænker et patent i Storbritannien eller EU eller et nationalt patent, der er udstedt i EU, på tidspunktet for Ikrafttrædelsesdatoen, og skal holde Kunden skadesløs for ethvert beløb, der påføres Kunden ved dom eller bilæggelse af sådanne krav, forudsat at: (a) Leverandøren straks underrettes om et sådant krav; (b) Kunden i rimeligt omfang samarbejder med Leverandøren om at forsvare og bilægge et sådant krav på Leverandørens bekostning; og (c) Leverandøren får eneret til at forsvare eller bilægge kravet.
12.3 I forsvaret eller bilæggelsen af ethvert krav kan Leverandøren give Kunden ret til at fortsætte med at bruge Services, erstatte eller ændre Services, så de ikke krænker rettigheder, eller, hvis sådanne retsmidler ikke med rimelighed er tilgængelige, opsige Kontrakten og tilbagebetale eventuelle Abonnementsvederlag, der er betalt forud, for den resterende Abonnementsperiode.
12.4 Leverandøren, dennes medarbejdere, agenter og underleverandører er under ingen omstændigheder ansvarlige over for Kunden i det omfang, den påståede krænkelse er baseret på: (a) en ændring af Services foretaget af andre end Leverandøren; eller (b) Kundens brug af Services på en måde, der strider mod det Formål og den Specifikation, som Leverandøren har givet Kunden; eller (c) Kundens brug af Services efter meddelelse om den påståede eller faktiske krænkelse fra Leverandøren eller en relevant myndighed; eller (d) brugen af et varemærke eller ophavsret blev omtalt i Softwaren som værende på Kundens egen risiko for brug.
12.5 Ovenstående angiver Kundens eneste og eksklusive rettigheder og retsmidler og Leverandørens (herunder Leverandørens medarbejderes, agenters og underleverandørers) fulde forpligtelser og ansvar for krænkelse af IPR. Kunden accepterer, at Kunden i øvrigt skal bruge Services og Softwaren på egen risiko og holde Leverandøren skadesløs for ethvert krav i forbindelse med en tredjeparts krænkelse af IPR, der måtte blive rejst mod Kunden.
13. ANSVARSBEGRÆNSNING
13.1 Dette punkt 13 angiver Leverandørens fulde økonomiske ansvar over for Kunden for ethvert brud på Kontrakten, Kundens brug af Services eller Softwaren eller for enhver anden juridisk misligholdelse, der opstår i forbindelse med Kontrakten.
13.2 Medmindre andet udtrykkeligt er angivet i disse Vilkår og Betingelser: (i) er alle garantier og andre vilkår, der er forudsat ved lov eller vedtægter fraveget i videst muligt omfang tilladt i henhold til gældende lov; og (ii) Kunden påtager sig eneansvaret for de resultater, som Kunden opnår ved brug af Services og Softwaren.
13.3 Leverandørens samlede ansvar i henhold til eller i forbindelse med Kontrakten over for Kunden, inklusive kendte datterselskaber og associerede selskaber, er begrænset til det samlede Abonnementsvederlag, der er betalt for Brugerabonnementerne i perioden på 12 måneder forud for den dato, hvor det relevante krav opstod.
13.4 Med forbehold for den næste bestemmelse er Leverandøren ikke ansvarlig i henhold til eller i forbindelse med denne Kontrakt for indirekte tab eller følgeskader, ej heller for tab af fortjeneste, goodwill eller forretningsmuligheder.
13.5 Intet i disse Vilkår og Betingelser skal begrænse Leverandørens ansvar for død eller personskade forårsaget af uagtsomhed, svig eller andet ansvar, der ikke kan begrænses i henhold til gældende lov.
14. VARIGHED OG OPSIGELSE
14.1 Kontrakten træder i kraft på Ikrafttrædelsesdatoen og skal fortsætte med at være fuldt gældende og i kraft indtil den opsiges af en af parterne i overensstemmelse med disse Vilkår og Betingelser.
14.2 Uden at det berører andre rettigheder eller retsmidler, som parterne måtte være berettiget til, kan hver af parterne opsige Kontrakten uden ansvar over for den anden, hvis: (a) den anden part begår en væsentlig misligholdelse af Kontrakten og (hvis en sådan misligholdelse kan afhjælpes) undlader at afhjælpe misligholdelsen inden for 30 dage efter, at den pågældende part er blevet skriftligt underrettet om misligholdelsen; eller (b) den anden part ophører eller truer med at ophøre med at handle, eller bliver insolvent, får udpeget en kurator, likvidator eller administrator for hele eller dele af sine aktiver eller sin virksomhed, indgår aftaler med sine kreditorer, eller der træffes en kendelse eller beslutning om opløsning eller likvidation, eller indleder eller udsættes for en lignende eller tilsvarende procedure, begivenhed eller handling i enhver jurisdiktion, medmindre ufravigelig gældende lovgivning måtte være til hinder herfor.
14.3 Medmindre Kontrakten opsiges af en af parterne i overensstemmelse med disse Vilkår og Betingelser, fornyes Abonnementsperioden automatisk efter den Indledende Abonnementsperiode og efter hver Fornyelsesperiode. Hver part kan opsige Kontrakten med 3 måneders forudgående skriftligt varsel (herunder pr. e-mail) til den anden part til udløbet af den Indledende Abonnementsperiode eller en igangværende Fornyelsesperiode. Et sådant varsel udløber ikke tidligere end ved udløbet af den Indledende Abonnementsperiode eller en igangværende Fornyelsesperiode. Kundens varsel om opsigelse skal gives skriftligt til Leverandøren via e-mail til [email protected] og i overensstemmelse med punkt 15.7 nedenfor om meddelelser fra parterne.
14.4 Ved Kontraktens udløb eller ophør uanset årsag: (a) ophører alle licenser, der er udstedt i henhold til Kontrakten, øjeblikkeligt; (b) hver part må ikke gøre yderligere brug af Fortrolige Oplysninger, der tilhører den anden part; og (c) parternes erhvervede rettigheder ved udløb eller ophør eller fortsættelse efter udløb eller ophør af enhver bestemmelse, der udtrykkeligt er angivet at overleve (herunder, uden begrænsning, punkt 1, 9, 10, 12.1, 13, 14.4 og 15) eller som implicit overlever opsigelse, skal ikke berøres heraf, og (d) Leverandøren kan destruere eller på anden måde bortskaffe enhver af de Kundedata, Leverandøren er i besiddelse af, inden for 90 dage efter Kontraktens udløb eller ophør.
15. GENERELT
15.1 Leverandøren har intet ansvar over for Kunden i henhold til Kontrakten, hvis Leverandøren forhindres i eller forsinkes i at opfylde sine forpligtelser eller i at drive sin virksomhed på grund af begivenheder, omstændigheder eller årsager, der ligger uden for Leverandørens rimelige kontrol. Hvis perioden med forsinkelse eller manglende opfyldelse fortsætter i mere end 3 (tre) måneder, kan Kunden opsige Kontrakten med 6 (seks) ugers varsel til Leverandøren.
15.2 Et afkald på en rettighed eller et retsmiddel er kun effektivt, hvis det er skriftligt, og skal ikke betragtes som et afkald på en efterfølgende overtrædelse eller misligholdelse.
15.3 Hvis en bestemmelse i disse Vilkår og Betingelser er eller bliver ugyldig, ulovlig eller ikke kan håndhæves, skal den anses for slettet, men dette skal ikke påvirke Kontraktens gyldighed og eksigibilitet.
15.4 Disse Vilkår og Betingelser og den gældende Købsaftale udgør hele aftalen mellem parterne og erstatter og ophæver alle tidligere forståelser mellem dem vedrørende Kontrakten, hvad enten de er skriftlige eller mundtlige.
15.5 Leverandøren kan til enhver tid overdrage, overføre, opkræve, udlicitere eller på anden måde disponere over alle eller nogle af sine rettigheder eller forpligtelser i henhold til denne Kontrakt.
15.6 Intet i disse Vilkår og Betingelser er en intention om eller skal virke til at skabe et partnerskab mellem parterne eller bemyndige en af parterne til at fungere som agent for den anden, og ingen af parterne har myndighed til at handle i den andens navn eller på vegne af den anden eller på anden måde binde den anden på nogen måde. Hver part bekræfter, at den handler på egne vegne og ikke til fordel for nogen anden person.
15.7 Enhver meddelelse, der gives i forbindelse med Kontrakten, skal være skriftlig, adresseret til den pågældende part på dennes hjemsted eller en anden adresse, som den pågældende part måtte have angivet skriftligt, og skal leveres personligt eller sendes med forudbetalt førsteklasses post eller anden leveringstjeneste næste arbejdsdag eller sendes pr. e-mail til den anden parts e-mailadresse som angivet i den gældende Købsaftale. Leverandørens adresse for service er Vester Farimagsgade 19, 1606 København V, Denmark.
15.8 Kontrakten og enhver tvist eller ethvert krav, der opstår som følge af eller i forbindelse med den eller dens genstand eller tilblivelse (herunder tvister eller krav uden for kontraktforhold), skal reguleres af og fortolkes i overensstemmelse med dansk lovgivning, uanset eventuelle lovkonflikter, som ellers kunne resultere i anvendelsen af lovgivningen i en anden jurisdiktion på tvisten.
15.9 Parterne søger i første omgang at løse eventuelle tvister ved forhandling mellem parterne.
15.10 Hvis tvisten ikke løses ved forhandling mellem parterne, kan hver af parterne anmode om at få sagen løst ved mediation under iagttagelse af Danske IT-Advokater’s (DITA) mediationsregler. Hvis parterne ikke kan nå til enighed om udpegelsen af en mediator senest 10 arbejdsdage efter en parts anmodning om mediation baseret på DITA’s gældende mediationsprocedure, kan hver af parterne anmode DITA om at udpege en mediator. Ingen part kan indlede voldgift i forbindelse med en tvist, der opstår som følge af denne Kontrakt, før den har forsøgt at bilægge tvisten ved mediation, og enten mediationen er afsluttet af en af parterne, eller den anden part har undladt at deltage i mediationen, forudsat at retten til at anlægge sag ikke berøres af forældelse. En part har dog ret til at indlede en voldgiftssag, hvis en udsættelse heraf kan medføre retsfortabelse, f.eks. på grund af forældelsesfrister.
15.11 Enhver tvist, der ikke løses ved forhandling eller mægling, skal afgøres endeligt og med bindende virkning ved voldgift i overensstemmelse med Voldgiftsinstituttets (The Danish Institute of Arbitration) gældende regler. Voldgiften vil blive afholdt i København, Danmark, og vil blive gennemført på dansk og/eller engelsk. Voldgiftsrettens kendelse eller afgørelse er endelig og endelig og har bindende virkning for parterne i voldgiften og kan fuldbyrdes på samme måde som en dom eller kendelse fra en kompetent domstol.
15.12 Købsaftalen kan udfærdiges i et hvilket som helst antal eksemplarer, som hver især betragtes som en original, men som alle sammen udgør den samme aftale.
15.13 Ingen ændring af disse Vilkår og Betingelser eller Købsaftalen er gyldig, medmindre den er skriftlig og underskrevet af autoriserede repræsentanter for hver af parterne.
Arkiveret KOMMERCIELLE VILKÅR OG BETINGELSER, som findes her