What's New in MyCompliance

Your new ‘End User Homepage’ is now live. The homepage has been redesigned to improve usability, efficiency, and align with current design trends. The new layout prioritizes critical information, making it easier to identify and address security threats.

Animated/cartoon elements have been removed to create a more professional and focused environment.

Tiles can still be renamed or removed as required via the Company Edit > Platform Customisation.

For now, the admin homepage and the Team App will remain unchanged, however we are looking forward to refreshing these areas shortly too.

View More

We have released an update to the Incident module called ‘Incident Rulebase’. The feature is designed to enhance incident management by allowing administrators to create custom rules for incident notifications. This ensures that only relevant individuals or teams are alerted based on specific responses, reducing noise and improving the efficiency of incident response. View more.

Several elements have been updated on the video player to improve accessibility. These include the ability to enable subtitles via a keyboard, and a new speed option.

Subtitle Keyboard Control – Tab, combined with up & down arrows

New Speed Option – 0.5x

We’re excited to introduce the Mark Policy as Complete feature. This allows Administrators and Business Users to complete a policy audit on behalf of a user if they have already completed the policy outside of the MyCompliance platform.

This feature can be enabled within Company Edit > System Settings. Once enabled, Administrators can mark users policy audits as complete via the Policy Overview Report. View More.

We have made some changes to the risk score reports to ensure a more accurate reflection of your employee risk levels:

Users with No Risk Score will no longer be included in the Low-Risk segment of the Organisation Risk Levels and Preferred Departmental Training vs. Employee Risk charts.

To view users with No Risk Score, simply click on any segment of the chart, then apply the filter: Risk > No Risk Score. Users with no risk score will be displayed with a dash and users that are performing well across all risk factors will show as low risk with a score of 0. View more.

You can now set and view estimated course duration, helping users plan their training time more effectively. The Approx. Duration has been pre-populated for any published Fusion courses using a count of the duration’s of video content, however you can easily adjust this via Learning > Learning in Progress > Locate relevant Course > View > Settings tab > Approx. Course Duration > Update.

Learn how to update course duration

Fusion courses will now pause when users switch tabs or minimise their browser – ensuring, no training is missed.

Read more on how to enable this

We’re enhancing the Phish Module by introducing Excel attachments as a new option for phishing simulations. This provides admins with the ability to create more realistic scenarios by mimicking common phishing tactics involving Excel files.

Key Features

1. Excel Attachments for Simulations
   • Admins can now include Excel files as phishing attachments, expanding the variety of simulation options available.
2. Realistic User Flow
   • Clicking the embedded link in the Excel file redirects users to the Learning Experience selected by the admin.
3. Enhanced Reporting
   • User interactions with Excel attachments are fully captured and reflected in key reports

Benefits & Value Proposition

🌍 Realistic Scenarios
Simulate phishing tactics that mirror real-world threats, helping end users recognise and respond to more diverse attack methods.

🎯 Actionable Insights
Reporting provides admins with detailed visibility into end users’ interactions, enabling targeted training interventions.

This enhancement helps raise awareness about the risks of opening malicious file attachments, ultimately improving organisational security posture. More info here

Admins can now manually exempt specific IP addresses to enhance the accuracy of phishing simulation reports. By doing this, the system will exclude activity from these IPs, ensuring that only genuine user interactions are recorded in campaign results.

This feature resolves the issue of inaccurate reports caused by false opens and clicks generated by security vendor IPs scanning emails. With clearer insights into user behaviour, admins can confidently identify high-risk users and address vulnerabilities effectively. More info here

We’ve improved the user experience when completing policies with attached surveys.

Customers will now enjoy a more streamlined process, with fewer clicks required to take when completing policies with attached survey. These updates ensure clearer instructions and provide a smoother experience.

We’re making it easier to address phishing risks with a new Phish Failure trigger. This feature activates whenever a user fails a phishing simulation (e.g., clicking a link, scanning a QR code, or opening an attachment) two or more times, allowing admins to:

• Automate Remediation: Enroll users in training or escalate issues instantly.
• Deliver Targeted Feedback: Reinforce security lessons at the moment of failure.
• Save Time and Resources: Scale responses with consistent automation.

This feature empowers you to proactively manage human risks, strengthen defences, and build a culture of continuous improvement.

More info here

Introducing Multi-Factor Authentication (MFA) via Authenticator App. This solution enhances the security of email-based users by requiring a second form of authentication beyond just a password.

1. MFA Settings Customisation:
   • Admins can enable MFA through a dropdown setting under Company Edit.
   • Options include:
     1. MFA Disabled
     2. MFA for privileged users only (e.g., admins, non-end users)
     3. MFA for all users
2. Authenticator App for MFA:
   • Users will complete MFA by entering a unique code generated by an authenticator app after providing their username and password.
3. Seamless Registration & Login Flow:
   • Once MFA is enabled, users will be prompted to register their authenticator app during their next login.
   • Future logins will include an easy-to-follow MFA step, ensuring a secure and streamlined experience.

More info here

We’ve made it easier for global organisations to deliver a seamless, localised experience. The platform now automatically detects users’ browser language and adjusts the interface accordingly—no manual setup required.

Key Benefits:

• Streamlined Onboarding: Users see their preferred language from the start.
• Time Savings: Eliminates the need for manual language selection.
• Improved Usability: A localised interface enhances navigation and engagement.

This update ensures a smooth, consistent experience for global users, empowering organisations to better serve their international teams.

More info here

The Risk Score Calculation Time Period feature allows administrators to define the period of time considered when calculating user risk scores. This feature ensures that valuable historical user behaviour data (risk factors), previously excluded, can now be factored into employee risk scores. By extending the calculation window, organisations gain more accurate and comprehensive insights into user risk.

Key Benefits

• Gain Deeper Insights: By including historical data (up to 3 years), you can uncover long-term trends and behaviours, providing a clearer understanding of user risk.
• Improve Decision-Making: More accurate risk scores enable you to make better-informed decisions on training, compliance strategies, and risk mitigation.
• Address Unrecognised Risks: Ensure long-term non-compliant users and repeated risky behaviours are no longer overlooked.

The MetaEngage Delivery Delay feature allows administrators to control when MetaEngage content, such as Policies, Surveys, and Courses, appears on end users’ desktops after login. This helps organisations prevent interruptions during critical tasks, particularly when users first connect in the morning.

Key Benefits

• Prevent interruptions during critical work hours.
• Deliver content at a controlled time after user login.
• Ensure a smoother user experience without compromising engagement.

We have recently released Google Workspace User Provisioning which automates the onboarding and offboarding of users within the MyCompliance platform. This ensures accurate, up-to-date access control without the need for manual intervention.

Features & Benefits:

• Automated user provisioning & deactivation: Seamlessly add, update, or remove users as they join or leave.
• Reduced administrative overhead: Eliminates manual directory updates, freeing up valuable time.
• Real-time synchronisation: Immediate access control updates to minimise unauthorised access risks.
• Single sign-on integration: Secure logins using Google credentials, improving security and user experience.
• Google Groups & Departments: Ability to target Google Groups with content and report on the users assigned departments.

Why Use It?
Google Workspace User Provisioning automates user management, reducing errors and ensuring secure, up-to-date access control within MyCompliance.

We have now enabled admins to set up automated triggers that enrol new users into previously published courses based on specific conditions.

Features

1. Dynamic Course Enrollment via Triggers
   • Admins can configure rules to enroll new users in courses automatically once conditions are met.
   • Includes a dropdown that lists published (non-campaign) or new trigger courses, ensuring the content is current and applicable.

Benefits

• Maximised Utilisation of Existing Resources
  Ensures previously published courses continue to deliver value by targeting new learners.
• Improved Efficiency
  Saves time by automating user enrolment, eliminating the need for manual assignments.
• Enhanced Learning Coverage
  Guarantees that key risk management topics are consistently delivered to all relevant users.

More info here

We have introduced a new ‘Date of Last Connection’ column in the MetaEngage Clients Report. This update provides administrators with greater visibility into end users most recent connections with the metaengage client, making it easier to identify why some users have not yet received their content.

Admins can now customise the tiles displayed on the user homepage and the MyCompliance Teams App. This feature ensures users see only relevant modules, enhancing focus and engagement with key security and compliance tasks.

Features & Benefits:

• Seamless Experience Across Platforms: When modules are hidden on the homepage, they will also be hidden in the MyCompliance Teams App, providing a consistent and clutter-free experience across both platforms.
• Improved User Focus: By removing irrelevant modules, users can focus on the most critical tasks.

More info here

Buttons on policies will now be grouped into a drop-up menu when they exceed the available screen width. Users can effortlessly view and access all the options in a compact, user-friendly manner, regardless of the number of buttons.

With this enhancement, we address a usability gap, ensuring our PDF viewer meets expectations for accessibility and functionality.

Introducing an automated timing setting for long-term leave user statuses. Admins will now have the ability to set specific durations for long-term leave, ensuring that user statuses are automatically updated when the leave period ends. The system also provides the flexibility to keep users on indefinite long-term leave, with manual reactivation only when needed.

Features & Benefits:

• Automated Status Update: Admins can set a reactivation date for users on long-term leave, allowing the system to automatically update their status after the specified period, eliminating the need for manual follow-up.
• Flexible Leave Duration: Admins have the option to either set a specific leave period or keep the user in ‘long-term leave’ indefinitely, providing flexibility for different types of leave scenarios.

More information here

Localising the user interface & notifications of our MyCompliance Teams App ensures employees worldwide can clearly understand and engage with compliance tasks, reducing errors, boosting completion rates, and improving security awareness across the organisation.

Admins can now rearrange entire sections simply by dragging and dropping during the template creation phase. This eliminates the need to rebuild sections from scratch, saving valuable time and reducing admin workload.

Benefits:

• Streamlined Organisation: Quickly reorder sections without the hassle of recreating content.
• Time-Saving Efficiency: Focus on enhancing course quality rather than managing content structure.

This update simplifies course deployment, helping you build and launch courses more efficiently.

We’re excited to release Risk Score Insights, a new enhancement to the Employee Risk Score feature. This addition offers greater transparency into the user behaviour that is impacting their risk scores.

Key Features:

Administrator Updates

• Detailed Risk Insights: A new ‘View Insights’ button is accessible from the organisational and departmental risk charts for each user, providing admins with clarity on why risk scores are fluctuating.
• Addition of ‘Join Date’: Allows admins to easily identify why some users engagement levels could be low (such as new joiners).

End User Updates

• User Visibility: End users can now see what risk factors and content contribute to their score, with quick access to complete outstanding content to encourage them to reduce their score & increase engagement.
• Revisit Course Option: Users can see quizzes that they have performed poorly on and can revisit the course again to improve their knowledge in that area.
• Tips to Improve Scores: End users will be provided with information on how their scores are calculated along with top tips to help reduce their score.

This update enables admins to make informed decisions to help reduce risk and empowers employees to proactively manage their risk scores. Please see the following articles for more information:

• End User Risk Insights
• Admin Risk Insights

We have made some exciting new user experience enhancements to MetaEngage. These updates are only available on the MetaEngage v2 Client. More info here.

Here’s what’s new:

• Remind Me Later Button: Allowing users quickly snooze the client if they don’t have time to complete.
• Updated Snooze Text: Clearer messaging for users to understand what happens after they snooze the client.
• Enhanced Toast Notification: Displays outstanding content for completion and deadline when the content will ‘lock out’.

To take advantage of these updates, we recommend users restarting their machines (or scheduling a force restart) to ensure they are on the latest version of the client. These updates are only available for customers who have installed MetaEngage Client v2.