What's New

We’re excited to release Risk Score Insights, a new enhancement to the Employee Risk Score feature. This addition offers greater transparency into the user behaviour that is impacting their risk scores.

Key Features:

Administrator Updates

• Detailed Risk Insights: A new ‘View Insights’ button is accessible from the organisational and departmental risk charts for each user, providing admins with clarity on why risk scores are fluctuating.
• Addition of ‘Join Date’: Allows admins to easily identify why some users engagement levels could be low (such as new joiners).

End User Updates

• User Visibility: End users can now see what risk factors and content contribute to their score, with quick access to complete outstanding content to encourage them to reduce their score & increase engagement.
• Revisit Course Option: Users can see quizzes that they have performed poorly on and can revisit the course again to improve their knowledge in that area.
• Tips to Improve Scores: End users will be provided with information on how their scores are calculated along with top tips to help reduce their score.

This update enables admins to make informed decisions to help reduce risk and empowers employees to proactively manage their risk scores. Please see the following articles for more information:

• End User Risk Insights
• Admin Risk Insights

We have made some exciting new user experience enhancements to MetaEngage. These updates are only available on the MetaEngage v2 Client. More info here.

Here’s what’s new:

• Remind Me Later Button: Allowing users quickly snooze the client if they don’t have time to complete.
• Updated Snooze Text: Clearer messaging for users to understand what happens after they snooze the client.
• Enhanced Toast Notification: Displays outstanding content for completion and deadline when the content will ‘lock out’.

To take advantage of these updates, we recommend users restarting their machines (or scheduling a force restart) to ensure they are on the latest version of the client. These updates are only available for customers who have installed MetaEngage Client v2.

Global organisations often face challenges in delivering a seamless user experience and ensuring employees fully engage with compliance platforms and security tasks. Language barriers can hinder understanding of critical information, reduce engagement, and impact the effectiveness of training, policy reviews, and notifications.

To address this issue and improve engagement we have introduced the language bot on the homepage.

• Language Selection Icon: Users can now easily switch the language of the homepage and other pages, improving accessibility and engagement.
• Tailored User Experience: Employees will engage with content in their chosen language, boosting participation and adherence to compliance tasks.

These updates are available on the latest version of MyCompliance Teams App, v4.

We have released a minor update to our privacy module to allow the renaming of the “System” section title across all of the privacy registers.

Benefits

• Clear, accurate labelling
• Improved register management
• Consistent updates across views and exports

Problem
Some customers only use the MyCompliance Teams App for completion of content. Therefore, end users lack visibility into their risk scores and this gap leaves employees unaware of their security risk to the organisation.

Solution
We have released a dedicated area within the MyCompliance Teams to display end users’ risk scores. This ensures immediate visibility without needing to access the platform directly. Risk Score will only be available for customers that have the ‘Admin & End User Dashboard’ enabled.

Features & Benefits

• Risk Score visible within MyCompliance Teams
• Seamless updates from the main platform
• Supports both light and dark modes

We’ve redesigned the Company Edit page to enhance navigation and streamline the user experience, making it easier to manage settings. Key updates include:

• Improved Layout: A new side navigation panel for the Settings, Risk Score and Platform Customisation pages.
• Colour Theme Customisation: Now featuring smaller colour dots for theme selection, with an additional option to choose a theme layout.

These changes ensure smoother navigation and make configuring platform settings more intuitive.

The new Risk Score Customisation feature enables customers to adjust the weighting of key risk factors, including content completion, quiz performance, and phishing simulation interactions, to help ensure the scores better reflects the most critical risks to your organisation.

Key Benefits:

• Tailor risk scoring for a more accurate reflection of employee behaviour.
• Prioritise critical factors such as phishing simulations or training engagement.
• Make informed, data-driven decisions to mitigate insider threats and address knowledge gaps.

For more information, please view the following knowledge articles:

Guidance for customising Employee Risk Scores

Updates to Employee Risk Scores

Organisations had limited visibility into their email suppression lists within the MyCompliance platform, leading to challenges in ensuring that targeted content reaches the right audience. This lack of transparency increases the risk of non-compliant conversations.

We are introducing the Suppression List report, designed to empower security leaders and their teams by providing direct access to AWS email suppression lists within the MyCompliance application (registration and content notification emails – not phishing emails). This feature enhances transparency, streamlines processes, and enables proactive management of email deliverability issues. More info here 

We’ve extended the maximum delay between steps in a triggers campaign from 5 days to 30 days. This update allows admins to create longer campaigns, such as onboarding sequences or high-touch campaigns for users who require more guidance which are crucial for reinforcing training and improving compliance over time.

Additionally, the ‘preview’ function has been added to the first step of the campaign, allowing admins to easily review the content before it is deployed.

Admins now have the flexibility to delete fusion templates before they’ve been published. This enhancement allows for more control and reduces potential clutter from unused templates.

We’ve enhanced the user experience by giving Cyber Police a dedicated and prominent space in the ‘Not Typical eLearning’ tile on the Teams app homepage. This change not only makes the content easier to find but also encourages engagement with more dynamic, story-driven security training.

Problem – Admins were finding it difficult to manage reminder emails effectively due to the lack of flexibility over reminder frequency and timing. These limitations made it hard to align reminder systems with internal compliance standards and escalation processes, which is critical to managing human risk.

Solution – We are introducing enhanced customisation for reminder emails, providing you with full control over when and now, how often they are sent.  With this update, you can adjust reminder frequencies to weekly, bi-weekly or monthly. This flexibility allows you to align reminders with your organisation’s compliance criteria.

Value – Our admins understand the importance of timely, relevant reminders in driving compliance and reinforcing security behaviours. This update gives you the flexibility and control needed to optimise engagement with training programs that are crucial to reducing human risk.